TagUX

“noreply” or the best way to turn down a potential customer engagement

I am sometimes puzzled by the customer experience I face when using a new online service, and I try to imagine the process used by the team who came up with the customer journey that I found annoying while using the service. An example is how some online services are using noreply@domain.com emails.

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Google Mobile Site Certification – Your mobile website size and speed matters

Google has just launched a great certification program called “mobile sites” where they advocate for their vision of how mobile websites should be designed and optimized to improve the user experience. It gives some interesting statistics on page size and loading speed that everyone involved in website development should know.

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